Shipping Policy

Last Update: September 2023

Thank you for choosing SustainavibesPH for your sustainable product needs. We are committed to providing affordable, eco-friendly products and services, including our shipping methods. Please read our shipping policy carefully before placing an order. By making a purchase through our website or any of our affiliated channels, you agree to comply with and be bound by the terms outlined in this policy.

  1. Eco-Friendly Shipping: We are dedicated to reducing our environmental footprint, and thus, we ship all our products using plastic-free packaging. To minimize waste, we use 100% compostable mailers or boxes to deliver your orders. Please note that our product labels are made of paper and may smudge in transit, especially for our handmade products. These products may attract moisture, leading to slight sweating during delivery. This is normal and should not be a cause for concern. We recommend removing the wrapper upon receipt of the products and allowing them to air dry before storage.
  1. Shipping within Metro Manila:

Please allow 3 – 7 working days for order processing and shipment after payment confirmation, except during SALE and PEAK dates, when processing times may vary based on manpower and production capacity.

If you require same-day delivery, please contact us through our social media pages. 

  1. Shipping to Provinces:
  • We exclusively use MCFA Express Delivery for provincial shipments due to their economical shipping options.
  • The delivery lead time varies between 3 to 14 working days, depending on your location.
  • You will receive a tracking number for your order. For any delivery concerns, please contact MCFA Express Delivery directly. While we are happy to assist you with tracking, we are not responsible for any delivery delays.
  1. Provincial Addresses:

We strongly recommend placing orders for provincial addresses through our Shopee, Lazada, or Tiktok Official stores to potentially save on shipping fees.

  1. International Shipping:
  • For international shipments outside the Philippines, we utilize FedEx.
  • You will receive a tracking number for your international order. 
  • For any delivery concerns, please reach out to FedEx directly. While we are available to assist you with tracking, please note that we are not responsible for any international delivery delays.
  1. Contact Information:

If you have any questions or concerns regarding your shipment, please contact our team at 

  1. Communication:

Please check your spam folder for order confirmation and shipping updates.

  1. Language:

All communications regarding shipping and orders will be conducted in the English language.

We appreciate your commitment to sustainability and choosing SustainavibesPH as your partner in eco-friendly shopping. We aim to provide a seamless and environmentally conscious shopping experience for all our customers, distributors, Sustainability Partners, resellers, and affiliates. Thank you for your support in promoting a greener planet! 

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