Welcome to Sustainavibesph Consumer Good Trading (“Sustainavibesph,” “we,” “us,” or “our”). We are dedicated to providing our customers with high-quality products and excellent service. We value your satisfaction and have established this Refund & Return Policy to ensure that you have a clear understanding of your rights and responsibilities when it comes to returning and refunding our products. This policy applies to all transactions made through our website, powered by WooCommerce, as well as to our distributors, Sustainability Partners, resellers, and affiliates.

Eligibility for Returns and Refunds

we understand that sometimes you may change your mind or encounter issues with our products. Therefore, we offer a 7-day return and refund policy, starting from the date of receipt of your order. To be eligible for a return and refund, your item must meet the following conditions:

• The product is in its original packaging and unused.
• The product is in the same condition as when it was received.
• You have proof of purchase (e.g., order confirmation, receipt).
• The product was not bought as part of a sale or discounted promotion. 

Returns and Refund Process

If you meet the eligibility criteria and wish to return a product, please follow these steps

• Contact our sales team at sales@sustainavibesph.com within 7 days of receiving the item, providing your order details and reason for the return.
• Our customer support team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.

Shipping and Return Costs

You are responsible for the shipping costs associated with returning the product to us. We recommend using a trackable shipping service to ensure the safe return of the item. Shipping costs are non-refundable, except in cases where the return is due to an error on our part.

Return Address: JV Managers Tower, 34 Scout Reyes St, Laging Handa, Quezon City, NCR Philippines 1103

Inspection and Refund Process

Upon receiving your returned item, we will inspect it to ensure it meets our return eligibility criteria. If the product is found to be in acceptable condition, we will process your refund within 15-30 days. Refunds may be issued to the original payment method used for the purchase.

Exceptions

Please note that certain items may not be eligible for return or refund, including:

• Perishable goods.
• Personalized or customized items.
• Products damaged or used. 

Gift Returns

If the item was designated as a gift during the purchase process and subsequently shipped directly to your address, you will be issued a gift credit equivalent to the item’s value upon completion of the return process. After we receive the returned item, a gift certificate will be promptly sent to you.

If the item was not specified as a gift during purchase, or if the gift giver had the order shipped to their address with the intention of presenting it to you later, we will process a refund to the original gift giver, informing them about the return.

Missing Items

In the event that you receive a package with missing or incomplete items, the following procedures will be applied:

• For deliveries within Metro Manila, any missing items will be promptly reshipped to you at no additional shipping cost.
• For deliveries to provinces, if you encounter any missing items, a refund will be issued for the missing items.

If you have any questions or concerns regarding our Refund & Return Policy, please contact us at sales@sustainavibesph.com. 

Changes to this Policy

We reserve the right to modify or update this Refund & Return Policy at any time. Any changes will be posted on our website, and the revised policy will be effective from the date of posting.

By making a purchase on our website or through any of our partners, you acknowledge that you have read and agree to abide by this Refund & Return Policy.

Thank you for choosing SustainavibesPH as your trusted source for sustainable consumer goods. We appreciate your business and are committed to ensuring your satisfaction with our products and services.